Getting help
Email hk@harshkanwar.com and you'll get a reply within one working day. If you're an active coaching client, message your coach in the app instead. That's faster and your coach already has your history in front of them.
Tell us what you were doing when it went wrong, what you expected, and what happened instead. A screenshot saves a round trip.
The VITALS app
Can't sign in.Your account is created by your coach when you join, so there's no public sign-up. If your email isn't recognised, it's probably a different address than the one you enrolled with. Use "Forgot password", or switch to the Magic Link tab and we'll send you a one-tap link instead.
Not getting notifications.On iPhone, web notifications only work once the app is on your home screen. Open the site in Safari, tap Share, then Add to Home Screen, and open it from the icon. The app will then ask permission to send alerts. If you tapped "Don't Allow" the first time, you'll need to turn it back on in iOS Settings under Notifications.
An upload keeps failing. Progress photos and blood reports cap at 25 MB per file. Photos straight off a modern phone are well under that, but a multi-page PDF scan can go over. Try one page at a time.
Deleting your account.Open Settings inside the app and use Delete Account. It signs you out, stops all notifications, and starts the removal of your data. It can't be undone, so export anything you want to keep first. If you can't get into the app to do it, email us from your registered address and we'll handle it.
Coaching, courses and billing
Questions about your plan, your check-ins or your program go to your coach in the app. Anything about payments, invoices, refunds or access to The Science of Food or Conquer goes to hk@harshkanwar.com. Refunds follow the Terms of Service.
Medical questions. Support can help you with the app and your program. It can't give you a diagnosis or change your medication. If something feels urgent or you're unwell, contact your doctor or your nearest emergency service first.
Privacy and your data
What we collect and what you can ask us to erase is covered in the Privacy Policy. To access, correct or delete your data, email hk@harshkanwar.com and we'll respond within 30 days.